Special Notice: Due to evolving global circumstances, all orders outside of the United States are temporarily unavailable.
Complimentary expedited shipping and complimentary returns & exchanges are applicable only to orders shipped within the United States. The complimentary shipping promotion is available from 9 PM EST on March 30th, 2020. Orders placed before this time period are not eligible for this promotion and the promotion cannot be applied retroactively.
Personalized items, including all made-to-order or customized designs, are illegible for returns and exchanges and are excluded from two-day and overnight shipping. At this time, these orders may require up to 60 business days to ship.
Orders are processed and shipped Monday through Friday from 9:00 am to 4: 00 pm. All orders placed after 4:00 pm EST on Friday will be processed the following Monday, this includes Next Day and International Priority Shipments.
For in-stock items, your order will ship within two business days. Out-of-stock and custom pieces are made to order and will ship within 4-6 weeks. Please let us know if you’re on a tight deadline, we’ll do our best to take care of you. Send us a message at firstname.lastname@example.org with a detailed description of your needs.
- 2-Day Delivery: UPS 2nd Day Air, FedEx 2Day®
- Overnight Delivery (Next Business Day): UPS Next Day Air, FedEx Priority Overnight®, FedEx Standard Overnight®
- All domestic shipments are shipped via UPS or FedEx and will require a signature upon delivery.
All orders are processed and shipped Monday through Friday from 9:00 am - 4:00 pm. All orders placed after 4:00 pm on Friday EST will be processed the following week. All international orders are shipped via FedEx, DHL or UPS Worldwide. The price of International Shipping varies on location and is calculated upon checkout. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
If your country is not available to ship to, please email email@example.com and we will assist you with your purchase.
P.O. Boxes and APO/FPO/DPO, and Freight Forwarders
Currently, we do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
If you have any questions, please e-mail us at firstname.lastname@example.org. You may also call a Mimi So Customer Care Specialist at 212-300-8620.